top of page


Last Amended: January 01, 2021

(‘OUIDE') receives, retains, and safeguards information in the course of selling medical cannabis to any individual who is registered as a client of OUIDE (a “Registered Client”). Some of the information OUIDE receives is Personal Information relating to Registered Clients as defined below.

Purpose and Definitions

This policy describes OUIDE's Personal Information management practices including in relation to registering as a Registered Client, purchasing regulated medical cannabis products (“Cannabis Products”), accessories from OUIDE or any third parties with OUIDE branding (“ OUIDE Branded Accessories”), and accessories from OUIDE or any third parties without OUIDE branding (“Other Accessories”) (any one or more of the Cannabis Products, the OUIDE Branded Accessories, and the Other Accessories collectively or in any combination being the “Products”), browsing the OUIDE website (the “ Site”), and subscribing to the OUIDE newsletter and other communications. More specifically, this policy describes the purposes for which OUIDE collects, uses and discloses personal information, including personal health information, of a Registered Client, an individual responsible for a Registered Client in accordance with the ACMPR (“ Responsible Individual”), or other visitors to, or users of, the Site.

In this policy, “Personal Information” means information about an identifiable individual, such as a Registered Client, including information relating to the individual’s physical health, mental health, health history, health care providers, health number, heath care services, or agent for healthcare (“Agent”). In this policy, an Agent is a person who is authorized to assist an individual to obtain health care and related services or make decisions about healthcare, including a substitute decision maker, a legal guardian, a person exercising a power of attorney, a Responsible Individual, or a person who is acting on the individual’s behalf with the individual’s consent.

Amendments to Privacy Policy

OUIDE reserves the right to amend this policy in response to changes in OUIDE's services, changes in the ACMPR or other Applicable Law as defined below, or changes in policies applicable to OUIDE's services. The date on which this policy was last amended is shown at the top of this policy. You are responsible for verifying whether amendments have been made to this policy. As in the OUIDE Website Terms and Conditions, located www.OUIDE/terms  your access to the Site or use of OUIDE's services after amendment of this policy will be understood to be your agreement to OUIDE Website Terms and Conditions and the collection, use and disclosure of your Personal Information in accordance with the amended policy.

OUIDE's Legal Obligations

OUIDE has obligations as a producer of medical cannabis under the ACMPR based on legislation including the Controlled Drugs and Substances Act, the Narcotic Control Regulations, and any other applicable federal, provincial or local law as may be appropriate in the context, including consumer protection legislation, privacy legislation, the Food and Drugs Act (Canada), other statutory law and regulations, common law, and any other applicable laws (collectively or in any combination, “Applicable Law”). These obligations include the collection and disclosure of certain Personal Information. No agreement between you and OUIDE can override a legislative requirement to collect, use or disclose your Personal Information and to retain your Personal Information for a specified period of time.

More specifically, the ACMPR require OUIDE to collect Personal Information about you before we can deliver medical cannabis products to you, your health care provider, or your Agent. The ACMPR require us to receive a document prepared by your health care provider and referred to in the ACMPR and this policy as a “Medical Document” or a copy of a document issued to you from the Minister of Health and referred to in the ACMPR and this policy as a “Registration Certificate”. The ACMPR requires that your Medical Document or Registration Certificate include your name and date of birth, the name and date of birth of your Agent (if applicable), information about your health care provider, the daily quantity of medical cannabis you are approved to receive, and the period of time for which you have been approved for medical cannabis use (which under the ACMPR is a maximum of one year from the date of the Medical Document or Registration Certificate). Some individuals choose to receive the Medical Document and send it to OUIDE and others choose to have their health care provider send Medical Document directly to OUIDE.

OUIDE is also required by the ACMPR to track certain Personal Information other than that included in the Medical Document or Registration Certificate, including the dates, quantities, and other details of purchases of medical cannabis by Registered Clients.

In addition to the Personal Information we are required to collect, you may voluntarily provide us with additional Personal Information, for example relating to your medical condition or the results you obtain from your use of medical cannabis. With your express consent, we will use such Personal Information provided by you for medical or market research, education, improving our product offerings, or otherwise improving the experience of our Registered Clients. We may use your personal information for internal statistical purposes, such as compiling demographic information of Registered Clients, compiling information about the medical diagnoses associated with Registered Clients and the Products that appear to be most effective in relation to such diagnoses. We may publish or disclose aggregated statistical data to third parties provided that no Personal Information associated with an identifiable individual is included in such publication or disclosure except in accordance with this policy.

Collection, Use, and Storage of Personal Information

OUIDE collects and uses Personal Information to respond to requests for information, products, and services, including for purchases of medical cannabis in accordance with the ACMPR. Once OUIDE receives Personal Information, the Personal Information is stored digitally. Subject to any required communication of your Personal Information to OUIDE service providers as described below, all digital records of Personal Information are stored on encrypted servers located in British Columbia.

OUIDE uses external service providers and may share your Personal Information with such service providers as necessary in the course of OUIDE's operations. OUIDE limits its service providers’ use of Personal Information to that required to provide their services. Some of OUIDE's service providers operate outside of Canada, in the United States and elsewhere (an “Offshore Jurisdiction”). Where a service provider operates in an Offshore Jurisdiction, Personal Information we share with the service provider will be subject to applicable laws in force in the Offshore Jurisdiction, including any requirement to disclose Personal Information to government, government agencies (including law enforcement agencies), regulators, courts and others in the Offshore Jurisdiction.

Unless otherwise indicated when obtaining your express consent or as required by the ACMPR, other legislation, or court or other order, OUIDE stores your Personal Information for two years from the date your Personal Information was received or recorded by OUIDE as required by the ACMPR. After the retention period of two years has ended in respect of a given piece of Personal Information, unless otherwise required by applicable law, OUIDE deletes and destroys records of the Personal Information in due course.

Disclosure of Personal Information

Under some circumstances, OUIDE may be required by the provisions of the ACMPR, other legislation, or court or other order, to disclose Personal Information of a Registered Client or a Registered Client’s Agent to the Royal Canadian Mounted Police, provincial or municipal police forces, the Health Ministry, health care provider licensing authorities, or other authorities. Such disclosures may result in your Personal Information being provided to the International Narcotics Control Board, authorities in the United States or other foreign jurisdictions, or other third parties.

OUIDE may also disclose your Personal Information for the purposes of a court, administrative, or other proceeding to which it is a party, as permitted by applicable law.

If OUIDE is required to disclose Personal Information pursuant to a court order, subpoena, warrant or other legal requirement, or discloses your Personal Information for the purposes of a court, administrative, or other proceeding to which it is a party, OUIDE will not disclose any more Personal Information than required for the purpose and will, to the extent permitted by law, provide you with notice of the disclosure. There are circumstances, for example where a criminal investigation is in progress, where OUIDE may be prohibited from notifying you of a disclosure obligation.

Personal Information of Visitors to the OUIDE Website

When you visit the Site, we may collect technical information, which may include the address of the Site that you visited before visiting the OUIDE Site, the pages of the Site that you visit, the browser you used to view the Site, the search terms you entered on the Site, and other such technical data (“Technical Information”). The Technical Information may not in itself constitute Personal Information. We may also store certain information, such as “cookies”, on your computer when you visit the Site. We may use this information when you revisit the Site. When you or your device accept a cookie from the Site, the information we then collect is specific to your device and may include the IP address, the date and time your device accessed the Site, the pages of the Site that were accessed and similar information. This information is anonymous and is associated a device rather than with an identifiable individual. We use this information to improve our understanding of how the Site is being used and whether it is operating at an optimal level. You can remove or block this information by changing the settings on your device in accordance with the documentation relating to your device. If you do so, you may not be able to access or use certain areas or features of the Site.

We aggregate the Technical Information we collect from visitors to the Site and use the aggregate Technical Information to measure and improve the effectiveness of the Site and improve its content and responsiveness to visitor interests. We will not combine the Technical Information with any Personal Information we have collected. For clarity, the aggregate Technical Information we produce in relation to use of the Site does not identify individual visitors.

We may disclose the aggregate Technical Information about the use of the Site to our service providers, regulatory bodies, and others.

Subscribing to the OUIDE Newsletter and Other Communications

OUIDE publishes a newsletter and provides other mass communications about special offers, product information, surveys or other messages related to OUIDE, to medical cannabis more generally, or other topics. The OUIDE newsletter and other mass communications are available to the public generally and there is no requirement to be a Registered Client to receive the OUIDE newsletter and other communications. If you are a Registered Client, the OUIDE newsletter and other mass communications do not identify you as such. Please note that separate from the OUIDE newsletter and any mass communications, Registered Clients will also receive specific communications relating to status as a Registered Client, including details of medical cannabis orders that have been shipped to you or received from you as returned.

You may subscribe to the OUIDE newsletter or consent to receive other mass communications through the Site. Subscribers may terminate their subscription at any time. The materials and notices we send by email include simple instructions and a link for you to unsubscribe. If you have any trouble unsubscribing, please contact our Privacy Officer as set out below.

Access and Correction of Personal Information, and Other Inquiries

You may request access to and the correction of your Personal Information in our records. You may request confirmation of the location of your Personal Information, including whether it is currently located in or has been reviewed in an Offshore Jurisdiction. Except in circumstances established by law, you have a right to access any of your Personal Information in our records. To the extent that we are satisfied that your Personal Information in our records is inaccurate, we will correct the information.

If you want clarification of this policy, additional information about our Personal Information management practices or our management of your Personal Information, or if you want us to investigate any concerns you have about our use or disclosure of your Personal Information, please contact our Privacy Officer as set out below. Please note that email is not a secure means of communication. You assume all risk in relation to your decision to transmit Personal Information or confidential information to us by email, or to receive communications from OUIDE by email.

Privacy Officer Contact Information


bottom of page